Complaints

Whenever you come into contact with Northamptonshire Police and The Office of the Police and Crime Commissioner you have the right to expect a professional service that meets your needs. When things do not go well, it is important to us that we learn and improve.

Should the level of service fall below expectations you have the right to complain about:

  • The Police and Crime Commissioner himself – including his polices or practice.

Click here for more information 

  • A member of the Office of the Police and Crime Commissioner working on behalf of the Commissioner.

Click here for more information

If you wish to make a complaint against the Police and Crime Commissioner you must do so in writing*. Please address your complaint to:

The Chief Executive
Office of the Northamptonshire Police and Crime Commissioner
Wootton Hall
Northampton
NN4 0JQ

* If you have difficulty putting your concerns in writing, call us (01604 888113) and we will record the details for you, and check back with you that the statement is correct.

If you wish to make a complaint against a member of the Office of the Police and Crime Commissioner, you should again first raise your concerns with the Chief Executive, who is the Monitoring Officer.

If your complaint is against the Chief Executive, you may write in confidence directly to the Police and Crime Commissioner at the same address above.

The Office of Northamptonshire Police and Crime Commissioner must publish the number of complaints or conduct matters that have been brought to the attention of the Northamptonshire Police and Crime Commissioner by the Northamptonshire Police and Crime Panel (either because they have been referred to the Independent Police Complaints Commission, or because they are being subjected to informal resolution by the Panel).

To date, two complaints have been received against the Northamptonshire Police Crime Commissioner and dealt with in accordance with the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2012 and the Panel’s Complaint Procedure.  One complaint has been withdrawn and the second complaint was heard by the Complaints Sub Committee which concluded that no further action was needed.

 Further details of complaints and the work of Police and Crime Panel Complaints Sub Committee can be found here

 

Making a complaint about Northamptonshire Police

Complaints against Northamptonshire Police are handled in two ways and by different organisations depending on the seniority of the officers concerned.

Complaints against the Chief Constable

The Northamptonshire Police and Crime Commissioner has a statutory duty to consider complaints against the most senior police officer of the Force, the Chief Constable.

If you wish to make a complaint against the Chief Constable please write to The Police and Crime Commissioner at the address above. Please note that Northamptonshire Police and Crime Commissioner cannot deal with complaints made anonymously.

Click here to read the policy in full.

Complaints against other members of Northamptonshire Police Force

The Force’s Professional Standards Department (PSD) is responsible for handling all complaints against officers below Chief Constable Rank, other police staff as well as general complaints regarding the provision of the policing service in Northamptonshire.

In the first instance, we would recommend that you take up any issue with the officer/member of staff concerned and/or their line manager. Often this is the most straightforward way of resolving issues.

Further details can be found here

If this is not possible or appropriate and you wish to make a complaint against Northamptonshire Police, you can do this by emailing:

PSDMain@northants.police.uk,

or by writing to:

Professional Standards Department
Northamptonshire Police
Wootton Hall
Northampton
NN4 0JQ

The Northamptonshire Police and Crime Commissioner monitors the handling of complaints against the Force. However, please note that concerns on specific individual complaints should be directed to the Independent Office for Police Conduct (IOPC)

What to do if you are not satisfied following a complaint

If you are not satisfied with the response you receive following complaint or you wish to seek guidance or appeal against a formal decision regarding the handling or investigation, you may contact the Independent Office for Police Conduct (IOPC) which oversees the police complaints system and sets the standards by which complaints should be handled.

Further details of what you can complain about, together with guidance on how to make a complaint and the appropriate forms, can be found on their website.